Satisfaction Survey Results
2016 Annual Resident Satisfaction Survey
March 29, 2016
In February 2016, the annual confidential survey of resident satisfaction was administered by My InnerView, a member of the National Research Corp and a leading provider of data analysis in the senior living industry.
Participation was high with 63% of the surveys returned. Your ratings and your comments not only help Evergreen find solutions to some of your immediate concerns, but also help us identify opportunities that become the focus of our long-term strategic planning process.
Your input is valuable as we work to enhance your life, your opportunities and your daily experiences. Thank you to the residents and family members who participated in the 2016 Annual Survey!
Survey Result Summary
Scale = 1 through 100 where 100 is the best score
* Residents from Creekview Rehabilitation Center do not participate in the annual survey since their stay is short-term. They do have the opportunity to complete a follow-up satisfaction survey at the time of discharge.